Application Support Engineer
Job Description
We are looking for an Application Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Requirement(s)
Responsibilities: Resolving network issues Configuring operating systems, and using remote desktop connections to provide immediate support. You’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details What you’ll need to be successful: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot fundamental technical issues Familiarity with remote desktop applications and help desk software (e.g., Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science, or a relevant field Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
