Contracting Associate
Job Description
We are hiring a Contracting Associate to support our Contracting Supervisor and become part of a team that delivers exceptional customer service! The ideal candidate is someone who enjoys speaking with clients, excels at creative problem-solving and learning new skill sets, and genuinely loves helping people. You will report directly to the Contracting Supervisor.
Requirement(s)
Key Responsibilities Become the go-to for all things carrier contracting & certifications at Spark Assist Agents in transferring carrier contracts to Spark & getting new contracts under Spark Handle inbound and outbound phone calls from Agents with a focus on providing exceptional customer experience by utilizing active listening and communication skills throughout the contracting process Leverage customer service techniques to troubleshoot customer inquiries and ensure the Agent’s issues are resolved via email, phone, and Zoom Provide a pleasant contracting onboarding experience for agents Adhere to the core values and mission of Spark and incorporate them into daily decision-making and initiatives Skills, Knowledge and Expertise 1-3 years of experience working in customer success, account management, or operations 1-3 years of experience working with Medicare (optional) Ability to utilize a customer relationship management system and other software to effectively triage support requests from agents Excellent verbal and written communication skills Quickly adapts to new technologies, workflows, and troubleshooting technical issues Self-starter able to work independently without much supervision Extremely detail-oriented Ability to work in a team environment
