Recovery Officer
Job Description
The Recovery Officer is responsible for: the collection of debts before legal recovery proceedings commenced, negotiating payments, handling inquiries, and providing administrative assistance. Providing assistance in implementing the operational policies, procedures, and guidelines and work on prevention, detection, and correction of risks related to the above-mentioned core activities. Most importantly prevent Advans Ghana from losing more than it has invested. Overseeing the Pre-Litigation portfolio (PAR 90 and Write-Off loans) and working closely with the Client Relationship Officer to recover any amount owed to Advans. Officers will be assigned to a team. To meet agreed performance targets and provide a quality service with a high level of Customer Care. To develop and operate effective working practices that promote the smooth running of the Unit. To be prepared to visit debtors to prompt payment and personally serve Demand Notices to debtors while adhering to Advans Ghana policies and procedures. To develop and maintain a working knowledge of policies, procedures, and guidance and to work with them. And be able to keep abreast of changes in legislature, and national and local trends. Must be able to investigate and locate absconded clients and recover any amount due. To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, and Lawyers. To identify risk and prevent fraudulent applications by other team members as well as clients.
Requirement(s)
At least an HND and/or Bachelor’s Degree A minimum of one (1) year of work experience in Banking/microfinance and specifically Debt Recoveries in a financial institution.
