Customer Account Coordinator
Job Description
The Role: As the Customer Account Coordinator, you will be the first point of contact for our Key Account customers, this position will be the owner of the customer order process, answering and responding to customer issues with a sense of professionalism and accountability. Also, the position will require working with our supply chain planner to assist in proper forecasting and inventory management. This role will be a key member of the sales organization and aim to build long-lasting customer relationships. Key Responsibility: Answer all designated incoming calls from external customers and forward sales orders to the appropriate department for processing. Assess customer inquiries and route to the appropriate department or person for assistance Assist Parts Sales Team in commercial planning – pricing inventory management and demand planning, and integration of new and existing business
Requirement(s)
Required Qualification: Minimum of a bachelor’s degree in Engineering, Business Administration, or a related field. Technical background is preferred. Minimum 3-5 years of customer service experience/sales or relevant field Experience in the industrial goods sector, managing and achieving results Proven track record in driving growth, efficiency, and innovation in partnership with client Driver’s license The position will require some travel within West Africa to visit customer sites Expected to be well versed in Microsoft Office suite and ability to quickly adopt digital tools such as CRM or other customer interaction software.
