Client Relationship Officer
Job Description
Are you a young and energetic graduate, who has a passion for customercentric and a good sales attitude OR do you have a proven experience in this field? Are you looking for a new challenge in a dynamic and multicultural environment? Do you want to contribute to a committed group, seeking to have a positive and sustainable impact? Advans Ghana, a leading MFI, has the position you are looking for. The role is open in all branch networks. Candidates from Kumasi, Takoradi, Sunyani, and Techiman are strongly encouraged to apply. What will your role be? Reporting to the Branch Manager/ Team Leader, the Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio. The role holder is also responsible for developing the savings and deposits portfolio for the target groups.
Requirement(s)
At least a Diploma/ Higher National Diploma and/or Bachelor’s Degree A minimum of one (1) year working experience (National Service inclusive). Good mathematical ability, market appraisal skills, and knowledge of accounting. Practical knowledge of micro/small businesses and the market environment is an advantage. Performance Criteria The Client Relationship Assistant shall demonstrate: Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager. Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism. Ability to respect policies and procedures. Ability to manage the information by using the MIS and keeping records in client files. Good communication skills. Good drive for initiatives. Ability to deliver clear, transparent, and accurate information to clients. Ability to manage the information by using the MIS and keeping records in the client files. Ability to become a key stakeholder in the intervention zone. Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language. Ability to manage the information by using the MIS and keeping records in the client files. Ability to become a key stakeholder in the intervention zone. Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
