Mobile Banking Officer
Job Description
Developing a savings and deposits portfolio Ensuring clients have access to and can use any delivery channel proposed by Advan Providing field support to on-time loan repayment Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) in collaboration with the other branch staff. Individually prospect new clients and undertake cross-selling activities to new and existing clients by understanding their needs and providing accurate information on Advans products & services Follow up the prospects by regular contact with the identified potential clients, using the prospecting tools (forms, CRM, etc.). Ensure high quality of service to increase clients' adherence to Advan's Maintain regular contact with clients by organizing visits to the field. Proposing savings accounts adapted to the client's needs Providing training to clients about savings habits Encouraging clients to make regular deposits and transfers to their Advans account, especially given loan repayment Ensure clients have convenient remote access to Advans products by: Facilitating non-cash transactions on the field such as: creating clients, opening accounts, taking loan applications Enrolling clients in the e-cash service and performing the field collection for e-cash clients, with specific attention to late repayments Enrolling clients in the Mobibank service, supporting a good uptake of the service (providing training, coaching, and support in case the clients meet challenges, enhancing trust in the service), and guiding clients on how to repay their loans through the Mobibank service Promotion of any other alternative delivery channel put in place by Advan's Documenting the client’s request and or needs regarding delivery channels through the appropriate tools and ensuring follow-up on these requests and or needs Representing Advans on the field and serving as an information channel between Advans and the urban clients Ensure compliance of all operations performed with Advans policies and procedures Report to direct supervisor on activities and issues With support from a direct supervisor, monitor targets’ achievement and regularly review priorities both at portfolio and client’s level With support from a direct supervisor, consistently prepare an optimized schedule and ensure application on the field Share information and best practices with other Mobile Banking Officers Maintain a close relationship with a large client portfolio Propose a tailor-made approach to each client Ensure a proper time organisation Travel to urban/rural zones daily Minimum completion of SSCE Certificate, WASSCE, Diploma Good mathematical ability
Requirement(s)
The urban Mobile Banking Officer represents Advans in the field (at clients’ business places). The objectives of his/her function are the following: Developing a savings and deposits portfolio Ensuring clients have access to and can use any delivery channel proposed by Advan Providing field support to on-time loan repayment
