Business Manager
Job Description
A diversified business with interests in property, financial services and technology is looking for a competent, driven and experienced individual for the role of Business Manager.
Requirement(s)
Responsibilities: Keys to success Own and manage operational efficiency by ensuring: All projects are properly and promptly captured in traffic. All projects are initiated with an appropriate client approved brief. All cost estimates and preform as are properly and promptly prepared and approved ahead of execution. All project tasks are properly and promptly assigned to team members for execution. All projects are monitored to ensure timely delivery and, when necessary, rescheduled with client consent to avoid client outrage. All projects are delivered to excellent client feedback (delight and not just satisfy) and within budget. All project related records are filled appropriately and on time Own and manage all commercial issues related to accounts brought in by team responsible for customer acquisition by ensuring: Invoices are prepared and delivered on time. Receivables do not age beyond 10 days after project delivery (Except in instances where a different payment plan is approved by the MD prior to project execution). Revenue and gross profit targets (excluding those dependent on yet to be acquired customers) are met on time. Create, own & implement inexpensive but efficient activities to support customer retention efforts (out of sight = out of mind) Track client birthdays and send out customized birthday cards and gifts. Send out a curated gifts for end of year/new year, etc.
