Customer Success Representative
Job Description
Role Description As our Customer Success Representative, you will serve as the primary presence of DreamStart Labs in the Ghana market. You will report to the Regional Manager and will work closely with our partner staff members and local savings groups. Your responsibilities will be divided into a few main areas: Training – You will be the primary person responsible for training the local partner staff on how to use DreamSave, including setting up groups, running meetings, answering questions, and troubleshooting problems. Support – The most important aspect of your role will be supporting our partners and our groups with excellent service as they use the DreamSave app. This will require being highly responsive when questions arise and helping to resolve them quickly. Some of these problems will require simple user education, while others will involve troubleshooting technical issues and working with the DreamStart Labs team to ensure users get a resolution in a timely manner.
Requirement(s)
Great people skills, with a proven ability to solve problems Ability to remain calm and patient in stressful situations Excellent trainer with good communication skills High integrity and hard-working with little supervision Excellent project planning and project management skills Comfortable using web-based tools for collaboration, support, and working from home College degree strongly preferred General knowledge of savings, lending, and microfinance
