Customer Service Representative
Job Description
Make outbound calls to gather survey information regarding their recent experience as well as provide accurate, satisfactory responses to their inquiries Manage calls involving dissatisfied customers, offering assistance and support, escalating items for quick resolution Collaborate with management team and other call center representative to improve the customer experience Educate customers with the intent of retaining their business Provide high levels of Customer service and willingness to assist Collaborate with internal departments and vendors to facilitate resolutions to member’s inquiries Respond to member and member-related calls in a courteous, professional & efficient manner providing timely follow-up to requests for information and service Document details on every call in the required systems for future follow up, data collection and reporting Timely review, completion and implementation of mandatory training and department updates Operate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange. Ability to work independently and as a team Flexibility with scheduled shifts, lunch and breaks as business need warrants.
Requirement(s)
High School Diploma or GED 6+ months customer service experience. Knowledge or experience in Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access; Strong organizational skills, effective written and oral communication skills; Strong interpersonal skills to be able to interact with all levels of staff and various departments.
