Technical Sales Support Pumps at Metso
Job Description
We are seeking a Technical Sales Support to join our Pumps Sales Team. The sucessful candidate will be responsible for plannining, organising, and providing technical expertise on products and services, using specialised knowledge of slurry pumps, e.g., the composition, uses and maintenance of the products and services. Represents and sells Metso's products and services to customers by visiting, building new and maintaining relationships with existing customers. In this position, you will report to the Head of Consumables - Africa. This position is mainly located in Ghana. TEAM YOU BELONG TO You will join the Pumps Sales Team and work closely with internal // external stakeholders, such as Mining Customers, Engineering & Drawing Offices, Complex Proposals Commercial Team, Project Execution Team, Key Account Managers, Business Development Managers, Product Lines, Quote and Order Management Teams and Product Support Teams. What You Will Do Direct sales and marketing of the products according to agreed sales and marketing plans Provide technical support and service internally and externally on pump applications to the satisfaction of the customer Preparation of Tenders and enquiries Order processing and expediting Project liaison with clients Travel periodically when the need arises Liaise with Logistics and the pump factory to ensure customer satisfaction Promote service and LCS, in the allocated areas of responsibility to various clients. Provide advice to customers relative to an optimal pump selection / solution. Serve as a technical resource for sales support, marketing and design engineering teams. Build relationships with our regional account managers and cluster managers in Africa. Consistently check and make sure that Sales Force is up to date and accurate in line with the available opportunities. Perform technical reviews with the customers which will mean travelling to the various EPCM’s and customer mine sites to provide this technical support. Working closely with the commercial managers to ensure the Metso Musts are adhered to. Support the project managers and production to ensure projects are delivered on time and within budget. Assist the Logistics (Customer Care - CC), Customer Service Representative (CSR), including customers in resolving part coding numbers and descriptions.
Requirement(s)
1st Degree in Engineering (Processing, Mechanical or Mining) Minimum 5 years’ experience in related Mining or Engineering Field Experience with Pumps, Hydrocyclones and Slurry hoses would be an added advantage Hydrocyclones and Slurry hoses applications experience advantageous Work experience in a pump equipment, hydrocyclones and slurry hoses sales and marketing environment would be beneficial Good interpersonal and negotiation skills with the ability to present to large audiences are also required. Good market knowledge Good technical and sales background of Slurry Pumps, Hydrocyclones and Slurry hoses An existing customer network would be beneficial Computer literacy is essential WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE? Technical Background (Understand & read technical Drawings) Mining sales background with customer relations Admin. - quote registers; sales forecasting; sales budgets etc., Communicator - Handle customer needs & customer complaints Handle stress in breakdown situations Plan & use own initiative Follow – up on quotes, as well as pursue back orders & lead times Diplomatic in negotiation skills Willingness / Ability to travel
