Power Generation Field Service Technician - Level II at Cummins
Job Description
We are looking for a talented Power Generation Field Service Technician - Level II to join our team specializing in Service for our Field Service Engine – Kumasi Department in Kumasi, Ghana. In this role, you will make an impact in the following ways: Efficient Repairs: By diagnosing and completing less complex repairs to generators and components, you'll ensure minimal downtime for customers. Customer Engagement: Engaging customers courteously and professionally will enhance their overall experience and satisfaction. Proactive Service: Anticipating and addressing customer needs promptly will build trust and reliability. Specialized Tools: Using specialized tools and following procedures will ensure high-quality and consistent repairs. Preventative Maintenance: Performing scheduled preventative maintenance will help in avoiding unexpected breakdowns and extending the life of power generation products. Issue Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently. Accurate Documentation: Completing required documentation accurately will support warranty claims, quality control, and service records. Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations.
Requirement(s)
Apprentice Certified Power Generation/ Electrical Technician (Preferred) Vocational diploma from relevant technical institution Current relevant electrical certification Locally valid driving permit Basic level field service work experience Intermediate level knowledge of and/or experience with of power generation products High Voltage/ Low Voltage experience Customer service experience This position may require licensing for compliance with export controls or sanctions regulations.
