Teller
Job Description
Ensure total Client satisfaction at all times and by all staff within and across all branch network. Develop and ensure that all Know Your Clients (KYC) standards are fully complied with at all times in every aspect and line of duty. Responsible for providing exceptional customer service including efficient and accurate transaction processing (deposits and withdrawals). Answer customers questions and enquiries on accounts (in person or on phone) referring to other company services politely. Cross sell the company’s products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative respectively. Provide account services to customers by receiving deposits and loan repayments and accurately keying it into the respective client accounts. Key correctly all system transactions to avoid transactional errors and improve audit ratings. Prepare currency transactional reports. Reconcile cash drawer by providing cash transactions; counting and packaging currency and coins. Complete complex money-related transactions in consultation with the Supervisor. Turn in excess cash and mutilate currency to the Supervisor. Maintain supply of cash and currency. Comply with all bank operations and security procedures by participating in all dual control functions; maintaining customer traffic surveys; auditing other tellers' currency; and assisting in certification of proof. Maintain customer confidence and protect the company’s operations by keeping information confidential. Contribute to team effort by accomplishing related results as needed. Minimum of HND/Diploma certificate in any Academic discipline. 1 to 2 years of working experience post National Service.
Requirement(s)
-Minimum of HND/Diploma certificate in any Academic discipline. -1 to 2 years of working experience post National Service.
