Guest Relations Executive
Job Description
Review arrival lists to welcome guests • Attend to special guests (e.g. VIPs) and answer their inquiries • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) • Provide information about amenities, areas and venues and promote services • Anticipate guest needs and build rapport with customers • offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) • Address customer complaints and escalate to Guest Relations Manager when needed • Record information in the logbook daily • Ensure compliance with health and quality standards
Requirement(s)
Bachelor's degree or Diploma in Marketing, Business Administration or related courses • Minimum of 5 or more years of experience in similar position • Experience in 4/5 star hotel • PMS knowledge - EZEE/OPERA • Ability to multitask
