Cloud Technical Account Manager
Job Description
As a Cloud Technical Account Manager, you will be responsible for managing and supporting a portfolio of key customers in their cloud journey. You will serve as the primary technical contact, working closely with customers to understand their business objectives and provide guidance on leveraging cloud technologies to achieve their goals. Your role will involve building strong relationships, providing technical expertise, and ensuring customer success in cloud initiatives.
Requirement(s)
Roles and Responsibilities: Customer Engagement and Relationship Management: Serve as the primary technical point of contact for assigned customers, building and maintaining strong relationships. Understand customer business objectives, challenges, and requirements to provide appropriate cloud solutions and recommendations. Collaborate with customers to create cloud adoption plans, establish success criteria, and drive the implementation of cloud solutions. Technical Advisory and Consultation: Provide technical guidance and expertise on cloud architecture, infrastructure, and services. Assess customer environments, conduct workshops, and design solutions that align with industry best practices and meet customer needs. Advise customers on cloud security, compliance, performance optimization, and cost management strategies. Project Management and Implementation: Lead and manage the implementation of cloud projects, working closely with cross-functional teams, including sales, engineering, and support. Define project scope, timelines, and deliverables, ensuring successful and timely completion of customer initiatives. Coordinate resources, resolve technical issues, and mitigate risks to ensure smooth project execution. Customer Support and Issue Resolution: Serve as a technical escalation point for customer issues and provide timely and effective resolutions. Collaborate with internal support teams to address customer concerns, troubleshoot technical problems, and drive problem resolution. Ensure customer satisfaction by monitoring service performance, tracking customer feedback, and taking proactive measures to enhance their cloud experience. Continuous Improvement and Knowledge Sharing: Stay up-to-date with the latest cloud technologies, trends, and best practices. Share knowledge and insights with customers, providing recommendations on adopting new features or enhancements to optimize their cloud environments. Contribute to the development of internal resources, documentation, and training materials to support customer success and team growth. We expect you to have: Bachelor’s degree in computer science, information technology, or a related field. Proven experience in a customer-facing technical role, such as technical account management, solution architecture, or cloud consulting. Strong understanding of cloud computing concepts and technologies, with experience in at least one major cloud platform (e.g., AWS, Azure, Google Cloud). Excellent communication and interpersonal skills to effectively engage with customers, understand their requirements and articulate technical solutions. Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Problem-solving mindset, with the ability to analyze complex technical issues and provide innovative solutions. Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) are highly desirable. Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing customer needs.
